Customer Service Terms of Service
Important Note:
These Terms of Service are established, effective, performed, interpreted, and disputes resolved in accordance with Australian law and exclude the application of any conflict of law provisions. Any disputes arising from this agreement (including but not limited to contractual or other proprietary disputes) are intended to be resolved amicably through negotiation between the company and the user. In the event of failure to reach an agreement through negotiation, both parties agree to submit to the jurisdiction of the People's Court in the jurisdiction where this agreement is signed and handled.
1. Confirmation and Acceptance of Service Terms
Ownership of the Customer Service (referred to as the "Service Area") and the intellectual property rights of the products related to this area and related software belong to the company. Services provided by the company must be strictly implemented in accordance with the company's published regulations, service terms, and operating rules. The scope of these service terms applies to all products and services related to the Service Area, and users should accept the constraints of these service terms when enjoying any services within the Service Area. If users do not agree to these service terms, please do not use the related services. The company attaches great importance to the protection of personal information of minors. If the user is under 13 years old, they should obtain the prior written consent of their parent or legal guardian before using the company's services.
2. Service in the Service Area
The accounts referred to in these service terms are the user's registered email accounts and registered phone accounts. Considering the importance of the Service Area services, users agree to:
Provide necessary personal information (including but not limited to name, ID card number, mobile phone number, ID card front and back, photo with ID card) as needed when using Service Area services.
Provide related proof materials, such as recharge order screenshots, deduction records screenshots, player personal network IP information, game abnormal situation screenshots, mailing addresses, recipient information, account creation location, and commonly used login locations, to verify and resolve user issues.
The company collects communication information (in the form of text/pictures/audio-video/call records) with users and other necessary information related to user needs.
When users wish to resolve specific product-related inquiries through Service Area services, they need to authorize the company to obtain relevant information collected by specific products from users.
Users authorize the company or its commissioned agencies to query, organize, store, and compare the collected personal information through legally operated government databases, commercial databases, etc., and authorize the aforementioned entities to query, organize, store, and compare personal information and return processing results to the company.
Users guarantee that they have the right to submit the aforementioned personal information to the company for designated authorized purposes.
Collecting the above information is to help users resolve issues. If users refuse to provide the above information, the company may not be able to provide timely feedback on processing results.
3. Modification of Service Terms
The company reserves the right to modify these service terms through reasonable means such as posting announcements on web pages when necessary. Users should promptly review and understand the modified content while enjoying Service Area services, and voluntarily comply with these service terms. If users continue to use services covered by these service terms, it is considered as agreement to the modified content. Users have the right to stop using services covered by these service terms if they do not agree with the modified content.
4. Change or Suspension of Service
The company reserves the right to change or suspend Service Area services. Users agree that the company has the right to exercise the aforementioned rights.
5. Force Majeure
Users explicitly agree that when using the service, the risks arising from force majeure are borne by the user personally. The company does not bear responsibility for losses caused by force majeure. Force majeure referred to in these service terms includes natural disasters, changes in laws and regulations or government orders, factors unique to network services, such as failures of domestic and foreign basic telecommunications operators, computer or Internet-related technical defects, sudden failures of software and hardware equipment and electronic communication equipment, limitations of Internet coverage, computer viruses, hacker attacks, and other objective circumstances that are unforeseeable, unavoidable, and insurmountable within the legal scope.
6. Prohibition of Service Commercialization
Users undertake not to use Service Area services for sales or other commercial purposes without the company's consent. If users need to use services for commercial purposes, they should obtain written authorization from the company.
7. User Management
Users are solely responsible for the content they publish. User use of Service Area services must comply with all applicable local laws, national laws, and international laws. Users undertake:
When publishing information on web pages or using services, they must comply with relevant Australian laws and may not produce, copy, publish, or disseminate information that violates Australian laws.
Users may not engage in illegal activities that harm computer network security using services.
Users must comply with all other provisions and procedures.
Users shall bear all legal responsibilities for their behavior in using Service Area services. Forms of legal liability assumed by users include but are not limited to compensating victims of infringement and, after the company first assumes administrative penalties or compensation liability due to user behavior, compensating the company with an equivalent amount. Users understand that if it is found that information transmitted by their website clearly falls under one of the items listed in the preceding paragraph, the company has an obligation to immediately stop transmission, retain relevant records, report to relevant national authorities, and delete addresses containing such content, directories, or shut down servers in accordance with relevant laws and regulations.
8. User Privacy System
Respecting user privacy is a fundamental policy of the company. The company collects, stores, uses, discloses, and protects user personal information in accordance with its privacy policy. Please read the above privacy policy in full to better protect your personal information. If the user is under 13 years old, they must seek the consent and guidance of a guardian before using services or submitting personal information. The company will not disclose, modify, or disclose user registration information and non-public content stored in the company's various services unless the company believes, in good faith, that disclosing this information is necessary, including but not limited to the following circumstances:
Compliance with relevant laws and regulations, including providing user-related information when queried by relevant national authorities.
Maintaining and safeguarding the company's intellectual property rights and other important rights.
Making every effort to maintain the privacy and security of user personal and public privacy in emergencies.
9. Protection
Users agree to protect and maintain the interests of all members of the company, be responsible for paying attorney's fees caused by users exceeding the scope of services, compensation fees for violating service terms, and expenses incurred by others using the user's computer or account. If users or others using the user's account infringe upon the intellectual property rights and other rights of third parties during the gaming process and are claimed by the infringed party, users bear responsibility.
10. Termination of Service
Users or the company may terminate Service Area services based on actual circumstances. The company has the right to unilaterally terminate the provision of one or more services to users without notice, and users have the right to unilaterally terminate the acceptance of the company's services. After the termination of user services, the user's right to use the services is immediately terminated. From that time on, the company no longer assumes any obligations to users. Users understand and agree that changes, suspensions, or terminations of services are commercial decisions. Users may not request the company to continue providing services or assume any form of compensation liability due to changes, suspensions, or terminations of services.
11. Information Storage and Related Intellectual Property Rights
The company will make every effort to maintain the security and convenience of all services in the Service Area, but will not be liable for the deletion or storage failure of information (including but not limited to information published by users) caused by non-fault reasons in the service. Additionally, the company reserves the right to determine whether a user's behavior meets the requirements of these service terms. If a user violates these service terms, the company has the right to suspend or terminate the provision of Service Area services to such users. The company legally owns all legal rights related to the Service Area, including but not limited to complete intellectual property rights to the names, graphics, logos, symbols, text descriptions, layout designs, and/or other products or services of the company reflected in the Service Area. Users undertake that all content they upload or publish in the Service Area enjoys relevant legal rights and does not infringe upon the legitimate rights of any third party. If the company incurs losses due to content uploaded by users infringing upon the legitimate rights of any third party, the company has the right to recover losses from users.
12. Declaration
The company's failure to exercise, failure to timely exercise, or incomplete exercise of the rights enjoyed by these terms or provided by law should not be construed as a waiver of such rights and does not affect the company's exercise of such rights in the future.
Privacy Policy
As the developer, we are committed to safeguarding the privacy of our users and adhering to the privacy laws and regulations of Australia. This Privacy Policy outlines the collection, usage, disclosure, and protection of personal information gathered through the Game.
Information Collection:
When users interact with the Game, we may collect the following personal information:
User's name, email address, and phone number.
Device information such as device ID, IP address, and mobile operating system.
Gameplay data, including user interactions within the Game.
We collect this information to deliver and enhance our services, personalize user experiences, and maintain the security of our Game.
Use of Information:
We utilize the collected information for the following purposes:
Operating, maintaining, and improving the Game.
Personalizing user experiences and delivering tailored content.
Communicating with users, including responding to inquiries and providing customer support.
Analyzing usage trends and refining our marketing efforts.
Disclosure of Information:
We may disclose personal information to third parties in the following scenarios:
With the user's consent.
To comply with legal obligations or respond to lawful requests from authorities.
To safeguard our rights, property, or safety, or those of others.
In connection with a merger, acquisition, or sale of assets, where user information may be transferred as part of the transaction.
Data Security:
We implement reasonable security measures to protect the personal information collected through the Game from unauthorized access, disclosure, alteration, or destruction. However, it's important to note that no method of transmission over the internet or electronic storage is entirely secure.
Children's Privacy:
The Game is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of personal information collected from a child under 13 without parental consent, we will take prompt steps to delete such information.
Changes to This Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy within the Game. We encourage users to periodically review this Privacy Policy for any updates.
Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us via the contact email provided on our official website.
Acceptance of Terms:
By using the Game, you indicate your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using the Game.
Effective Date:
This Privacy Policy is effective as of 14 February 2023.
Refund Policy
You may encounter some issues with purchases in the game, so please read the following refund policy carefully to protect your rights:
Regarding the Refund Application Process:
All refund requests need to be submitted through the email designated by us, which can be found in the "Contact Us" policy.
Please make sure to provide accurate account information and purchase records, and state the reason for the refund to expedite the processing speed.
Regarding Eligibility for Refunds:
In general, for game products purchased within 13 days and not used, refunds will be processed after applying through the customer service email. Even if you do not meet the conditions, you can still submit a refund request, and we will try our best to meet your requirements.
Regarding Refund Processing Time:
Once your refund request is approved, the refund process generally takes 3 to 7 days. Please be patient, and we will process your request as soon as possible.
For international payment methods, refunds may take longer to process, and we appreciate your understanding and cooperation.
Regarding Refund Restrictions and Management:
We typically do not limit the number of refunds you can make, but if we find that you are abusing the refund system, we reserve the right to restrict you.
If you have any objections to the refund processing results, you can contact our customer service team to file an appeal, and we will reconsider your request.
Regarding Purchases Made During Discounts and Refunds:
If you purchase a game that is later discounted, you can still apply for a refund and repurchase it at the discounted price. Please make sure to do this within the specified refund period.
Regarding Retention of Game Data:
In general, applying for a refund will not affect your personal data such as game time and achievements on the gaming platform. This data will be retained and will not be deleted.
We hope you have a pleasant experience in the game, and if you have any questions or need assistance regarding refunds, please feel free to contact our customer service team. Thank you for your support of our game!
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