Privacy Policy
Effective Date: 8th Aug, 2024
Thank you for choosing to play Castle Magic Quest! This Privacy Policy outlines:
1. Data Collection: What personal data we collect and why.
2. Data Usage: How we use your personal data.
3. Your Choices: Your options regarding your personal data.
Updates
We may update this Privacy Policy periodically. Changes will be posted at https://andurilgames.net. Material changes will be communicated via an in-game notice before they take effect. Continued use of our Service after the update indicates acceptance of the new policy.
Contact Us
For questions or concerns about data protection, please contact us through the email address provided on our official website for quicker responses.
Data We Collect
1. Data You Provide
1)Contact Information (e.g., name, email address)
2)Player Name and Password
3)Profile Information (e.g., profile photo)
4)Other Data (e.g., information to recover a lost account)
2. Data Collected Automatically
1)Account and Game Progress Data
2)IP Address, Device ID, Advertising ID, MAC Address, IMEI
3)Device Information (e.g., device name, operating system, browser type)
4)General Location Data
5)Usage Data (e.g., gameplay data, interactions with other players)
3. Data from Partners
1)Data from linked third-party tools (e.g., Facebook, Google, UnityAds)
2)Demographic Data (e.g., IP address location)
3)Fraud Prevention Data
4)Platform Data (e.g., payment verification)
5)Advertising and Analytics Data
Why We Collect Your Data
1. To Operate the Service
1)Create accounts and allow gameplay
2)Verify and process payments
3)Provide requested products and services
4)Send Service-related communications
2. To Improve the Service
1)Develop player profiles
2)Enhance player experience
3)Manage player relationships
4)Provide social features
5)Respond to feedback and support requests
6)Send offers and updates
3. To Show Personalized Advertisements
1)Track content access and online behavior
2)Deliver and improve advertisements and services
4. To Ensure Fairness and Security
1)Monitor and analyze use of the Service
2)Moderate chats and prevent fraud
3)Enforce acceptable use policies
Refund Policy
Requesting a Refund
To request a refund, contact us within 7 days of purchase. Requests made after this period will not be processed.
How to Request
Submit refund requests via our customer service email, including:
• Purchase order number
• Username or email address
• Reason for the refund
• Additional relevant information (e.g., screenshots)
Processing Refunds
Refunds will be processed within 5 business days. Please note, refunds may take additional time to appear in your account, depending on your payment method.
Refund Conditions
Refunds are only processed for eligible purchases. Virtual items and used in-game currency are typically non-refundable.
Special Cases
Refunds may be considered in special circumstances. Contact customer service for detailed inquiries.
For any questions or support, please reach out to our customer service email. We are committed to assisting you.
Thank you for your understanding and support!
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