Customer Service Terms and Conditions
1. Acceptance of Terms and Conditions
Welcome to our gaming community! By accessing or using the customer service features of our gaming application (the "Service"), you agree to be bound by these customer service terms and conditions. Your use of the Service constitutes your acceptance of these Terms and Conditions. If you do not agree with any part of these terms and conditions, please do not use the Service. These Terms shall be governed by and construed in accordance with the laws of Australia.
2. Service Overview
Our customer service is dedicated to providing assistance and support to enhance your gaming experience. All rights to the Service and the intellectual property associated with it are owned by the relevant company. By using the Service, you agree to comply with all of the terms and conditions set forth herein. If you are under the age of 13, you must obtain the prior written consent of your parent or legal guardian before using the Service.
3. Contacting Customer Service
To access customer service features, Users can navigate to the designated support area within the game interface. Our customer service team is available to assist you with any problems or queries you may have in relation to the Game.
4. User Responsibilities
Users agree to cooperate with our customer service team by providing accurate and necessary information to effectively resolve issues. Failure to provide requested information may result in delayed or incomplete resolution of issues.
5. Modification of Terms
We reserve the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting within the Game or on our website. Users are responsible for reviewing and understanding the updated Terms. Your continued use of the Service following any changes will constitute your acceptance of the revised Terms.
6. Dispute Resolution
All disputes arising out of or in connection with these Terms shall be resolved amicably by negotiation. If no resolution can be reached, both parties agree to submit to the jurisdiction of the courts of Australia.
7. How to Contact Us
If you have any questions or concerns regarding our customer service terms and conditions, please use the designated support features within the game or visit our official website for contact information.
By using the Service, you agree to be bound by these Terms. If you do not agree to these terms, please do not use the Service.
Privacy Policy
1．Information Collection
We are committed to protecting the privacy of our users and adhere to strict privacy laws and regulations. When users interact with our gaming application, we may collect certain personal information, including but not limited to:
User name, email address and phone number.
Device information, such as device ID, IP address and mobile operating system.
Game play data, including user interactions within the game.
2．Use of Information
We use the information we collect for the following purposes:
Operating, maintaining, and improving the Game.
Personalizing the user experience and delivering tailored content.
Communicating with users, including responding to inquiries and providing customer support.
Analyzing usage trends and refining our marketing efforts.
3．Disclosure of Information
We may disclose personal information to third parties in the following circumstances:
With the user's consent.
To comply with legal obligations or respond to lawful requests by public authorities.
To protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a merger, acquisition or sale of assets, where user information may be transferred as part of the transaction.
4．Data Security
We take reasonable security measures to protect the personal information we collect from unauthorized access, disclosure, alteration or destruction. However, it's important to note that no method of transmission over the Internet or electronic storage is completely secure.
5．Children's Privacy
Our Game is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected Personal Information from a child under the age of 13 without the prior consent of a parent or guardian, we will take prompt steps to delete such information.
6．Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy within the Game. We encourage users to periodically review this Privacy Policy for any updates.
7．Contacting Us
If you have any questions or concerns regarding our Privacy Policy or our handling of your personal information, please use the designated support features within the game or visit our official website for contact information.
By using our game application, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Game.
Refund Policy
1．Refund Request Process
If you encounter an issue with an in-game purchase, please carefully review the following refund policy to safeguard your rights. All refund requests must be submitted via the designated email or support section within the game interface. To expedite processing, please provide accurate account information, purchase records, and state the reason for the refund.
2．Eligibility for Refunds
Refunds are generally processed for game products purchased but not utilized within a specified time period. Even if you do not meet the criteria, you can still submit a refund request, and we will endeavor to accommodate your request.
3．Refund Processing Time
Upon approval of your refund request, the refund process typically requires several days. For international payment methods, refunds may take longer to process, and we appreciate your understanding and patience.
4．Refund Limits and Administration
While we do not typically impose limits on the number of refunds you can receive, we reserve the right to restrict refunds if we suspect abuse of the refund system. If you disagree with the outcome of the refund process, you may contact our customer service team to file an appeal, and we will review your request.
5．Purchases Made During Discounts and Refunds
If you purchase a game that is later discounted, you are still eligible to request a refund and repurchase it at the discounted price. Please ensure you do so within the specified refund period.
6．Retention of Game Data
Requesting a refund will not affect your personal data, such as game time and achievements on the game platform. This data will be retained and not deleted.
7．How to Contact Us
For any inquiries or assistance regarding refunds, please utilize the designated support features within the game or visit our official website for contact information.
Thank you for supporting our game! We hope you enjoy your gaming experience.
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